Privacy Policy

Smart Umrah, operated by Nusukh Haramain Technologies Pvt Ltd, values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and services. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect various types of personal information to provide and improve our specialized Umrah travel services:

2.1 Personal Data

• Full name as per passport.

• Passport details (Number, Expiry, Scanned copies) for visa processing.

• Contact information (Email address, phone number, residential address).

• Date of birth and gender.

• Payment details and billing information.

• Emergency contact information.

2.2 Travel and Religious Information

• Flight details and PNR numbers.

• Hotel preferences and accommodation history in Makkah and Madinah.

• Visa status and documentation.

• Vaccination certificates (as required by Saudi Arabian health authorities).

2.3 Technical and Usage Data

• IP address and device information.

• Browser type and version.

• Pages visited and browsing behavior on the Smart Umrah platform.

We use the collected data for the following purposes:

• Booking Management: Processing and managing Umrah packages, flights, and hotel stays.

• Visa Facilitation: Submitting necessary details to the Saudi Arabian government portals for visa issuance.

• Customer Support: Providing real-time assistance during your pilgrimage.

• Personalization: Tailoring travel recommendations and religious content to your preferences.

• Safety & Security: Verifying identities and preventing fraudulent transactions.

• Legal Compliance: Complying with travel regulations in India and the Kingdom of Saudi Arabia.

We do not sell your personal data. We share information only with trusted partners essential to your journey:

• Service Providers: Airlines, hotels in Saudi Arabia, and local Umrah transport operators.

• Government Authorities: The Ministry of Hajj and Umrah (KSA) and relevant Indian departments for travel clearance.

• Payment Processors: Secure third-party gateways to facilitate package payments.

• Business Transfers: In the event of a merger, acquisition, or sale of assets of Nusukh Haramain Technologies Pvt Ltd.

We implement industry-standard security measures, including SSL encryption, to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet is 100% secure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements (such as post-travel audits required by Hajj/Umrah authorities).

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request that we delete your personal data when it is no longer needed.

• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

Our website and app use cookies to enhance user experience, remember login details, and analyze traffic. You can manage your cookie preferences through your browser or device settings.

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes via email or a prominent notice on our platform.